The Wyndham Orlando Resort & Conference Center is now serving drinks with a tech twist, as the hotel has introduced an AI bartender named Sara to guests at the H Street Grille, as reported by WFTV and Orlando Weekly. Mixing drinks isn’t just a matter of following recipes for Sara; this AI system utilizes voice recognition technology and is programmed to craft a variety of tequila-based beverages with different Casa Azul options including blanco, añejo, and reposado.
Conceived by Cecelia.ai, an Israeli company founded in 2018, this robotic mixologist isn’t just about novelty; Sara's presence also serves to collect valuable consumer data such as favorite drinks, peak service times, and popular keywords, these insights aimed at enhancing customer experience and increasing sales, which the Orlando Weekly describes as a capability to "engage guests with jokes and conversation." Excitement among visitors and staff has been notable as they interact with what is branded as the world's first AI bartender in the hospitality industry.
Present at Wyndham's conference center, Sara operates out of a kiosk reminiscent of an arcade game, offering attendees and vacationers a unique service experience around the clock. According to the reports by WFTV and Orlando Weekly, the robotic bartender is a collaboration between the AI technology company Cecelia AI, the hotel management company AD1Global, and Casa Azul tequila, reflecting a growing trend of integration between hospitality and cutting-edge technology.
Their partnership marks a step forward in the hospitality sector's embrace of AI; Sara represents a convergence of corporate innovation and customer interaction, potentially setting new standards for service in hotels and resorts, that could serve as a model in an industry that's increasingly looking towards automation for solutions to both service and operational challenges, and if the initial curiosity and interaction with Sara at the Wyndham are anything to go by, this could well be the dawn of a new era in service industry technology.
