In the realm of unsung heroes at the Eden Prairie Police Department, the spotlight has turned to the front line of first impressions — the reception desk where Paula Rylander and Linda Schlampp bring a calming presence to the bustling precinct. Celebrated on National Support Services/Receptionist Day, these two women have been acknowledged for the straightforward yet critical role they play in bridging the gap between the community and law enforcement services, as reported by the City of Eden Prairie, MN.

Averaging about 1,400 calls monthly, Paula and Linda are the go-to duo for residents teetering on the line of inquiry, and uncertainty — greeting guests, fielding a cornucopia of questions, and navigating the way forward for lost dogs or those in need of a solicitor license. Their relentless service, day in and, day out has not gone unnoticed by the department and the community they serve. According to the City of Eden Prairie, MN, "They have a wealth of knowledge about Eden Prairie and if they don’t have an answer to your question, they will point you in the right direction."

The EPPD's celebration of these two team members operates on the simple premise of gratitude, translating their everyday efforts into due acknowledgment. "We are grateful to Paula and Linda for their service to the department, and the community," the EPPD premises, "They are valued members of our team and we appreciate them today and every day!" Their photos, smiling and approachable, now grace the department's blog, standing as a salute to their ceaseless contribution.