As the city of Gahanna takes a pause to honor the voices that are seldom seen but always heard, we're reminded of these individuals' essential role in the fabric of public safety. The Gahanna Division of Police took to social media to pay tribute to their Communications Center during National Public Safety Telecommunicators Week, acknowledging the tireless efforts of their "first" first responders. This recognition, falling on April 13-19, shines a light on the individuals who field emergency calls and serve as a critical lifeline to the community and emergency personnel.
In a display of their daily hustle, the Gahanna Division of Police communications technicians racked up impressive figures last year. Their response to public needs is quantifiable, with a remarkable tally of "8,511 calls to 9-1-1 and 21,399 non-emergency calls in 2024 with an average 9-1-1 answer response of 2 seconds," as stated by the Gahanna Division of Police in a social media post. This level of efficiency and speed is commendable and critical in a profession where every second carries weight.
Yet, the mark of their service extends beyond the urgency of emergency response. Within the Communications Center's walls, these technicians also find time to foster a sense of community through gestures that may seem minor but resonate deeply. Over the previous year, they have reunited "dozens of found dogs with their owners through their creative found dog posts" on social media by the Gahanna Division of Police. It's a testament to the breadth of their service, which is about addressing crises and nurturing the community they vow to protect.
