Another big call center operation along North Stemmons Freeway is heading for a quiet shutdown. Telvista plans to permanently close its Dallas-area call center at 8585 N. Stemmons Freeway, Suite 1100, and lay off roughly 110 employees.
The company set a formal separation date of Feb. 28, although some workers could be out the door earlier depending on business needs. Telvista described the closure as a business decision and said it intends to offer severance, but the notice did not spell out any details.
WARN Filing Lays Out Shutdown And Timeline
The move appears in a Worker Adjustment and Retraining Notification, or WARN notice, submitted to the Texas Workforce Commission and reported by the Houston Chronicle.
According to the filing, the Dallas site handles customer service operations. The notice states that affected employees are not represented by a union and will not have bumping rights, meaning they cannot displace other workers to keep a job. It also makes clear that layoffs could begin before the scheduled February separation date if business conditions shift.
State Listing Raises Name And County Questions
The public listing on the TWC site contains a few quirks that have raised eyebrows. The employer is identified as "Televista, Inc." and the action is tied to the Tarrant County workforce area even though Dallas is listed as the city.
That mismatch was flagged by The Dallas Express, which reported that the company had not responded to its requests for clarification about the filing.
What WARN Means For Workers
The WARN Act generally requires covered employers to provide 60 days' notice before a plant closing or mass layoff. Federal and state agencies use WARN notices to trigger dislocated worker services and Rapid Response resources, according to the U.S. Department of Labor and the Texas Workforce Commission.
Employers that do not provide the required notice can face liability for back pay and benefits under federal law. Once a WARN hits the system, local workforce boards typically begin outreach, job placement coordination, and other support efforts aimed at softening the landing for affected employees.
Next Steps For Employees And The Local Market
On its website, Telvista describes itself as a global contact center and business process outsourcing firm, with operations in the United States and abroad. As noted by the Houston Chronicle, the WARN notice does not say whether Dallas employees will be offered transfers to other Telvista locations.
That silence leaves open questions about how severance will work in practice and whether any reassignments are on the table. With the closure slated for late February 2026, workers and workforce officials are likely to spend the coming weeks lining up support, retraining options, and new job prospects before the phones at the Stemmons Freeway site go quiet for good.
