Houston/ Transportation & Infrastructure
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Published on March 28, 2024
United Airlines Boosts Passenger Convenience with New Overhead Bins and Advanced Luggage System at Houston's Bush IntercontinentalSource: Facebook/United

United Airlines is stepping up its game for travelers, installing spacious overhead bins in its fleet and launching a new state-of-the-art luggage system at Bush Intercontinental Airport in Houston. United plans to retrofit 50 of its 76-seat Skywest operated Embraer E175 aircraft with the new bins by year's end, with a potential expansion to over 150 planes by 2026, as per a Houston Chronicle report.

The move aims to accommodate the extra carry-on luggage of nearly 1 million passengers, potentially eliminating the need to gate-check bags on more than 150,000 flights. Linda Jojo, United's chief customer officer, said in a statement obtained by the Houston Chronicle, "Customer sentiment for the new overhead bins and signature interiors has been extremely positive. By helping to eliminate the need to gate check bags, we are seeing an increase in gate and boarding satisfaction."

Adjoining this upgrade, next week marks the debut of United's Early Baggage System (EBS) facility, a pioneering feature touted as the first of its kind in the United States. The EBS, part of a $2.6 billion expansion at the George Bush Intercontinental Airport, is designed to securely store passengers' bags who may have arrived early or encounter lengthy layovers. Phil Griffith, United Airlines Houston hub vice president, assured in a press release, "Our commitment is to get bags and passengers to their final destination safely and on time."

This innovative system, which cost a cool $300 million and can handle a dizzying 80,000 bags per day, was first announced last year and is now on the verge of operation. Echoing this advancement, Juan Escobar of United Airlines told FOX 26 Houston, "From our daily highs of being able to manage 35,000 bags a day, we are able handle up to 80,000 with a system like this one." An international flight to Amsterdam stands as testament, with luggage efficiently sorted to ensure an on-time departure.

The Early Baggage System, the third of it's kind in the country and the first to be owned and operated by a private carrier, represents United's commitment to the Houston hub, home to more than 46 million travelers in 2023. With investments like this, United is cementing its stake at IAH and its role in the future of travel logistics.

Houston-Transportation & Infrastructure