In an increasingly connected world where mobility can define one's access to the very essentials of life—like food and healthcare—a program out of Arlington is rewriting the narrative for seniors who find themselves mired in transit deserts. Jan Hensley, a 79-year-old Arlington resident, found herself in such a predicament when her car gave out, and with it, her freedom to move, as reported by the City of Arlington.
Previously resigned to hoofing it to her friend's house, the grocery store, and doctor's appointments, Hensley was introduced to the VIA on-demand ride service. It was not until the agency reached out, aiming to draw her into free classes they provided, that the VIA code—a beacon of mobility—was extended to her. Having her sons but not always having their available time, Hensley was in want, a common thread among many her age, of consistent and reliable transport.
Amidst her newfound autonomy, Hensley expressed her gratitude in an interview: "I am very happy you called and offered me this option for transportation." Her newfound zest could take her to the places that once seemed out of reach, evidencing what this program could mean to many. Convenience now encapsulated in a simple code, VIA became more than just a service but a lifeline as articulated by the City of Arlington.
