In a practical shift reflecting the challenges of operational expenses, Wake Forest Power (WFP) has announced a move to discontinue the distribution of door hangers for notifying customers with overdue bills about potential service disconnections. Citing climbing costs and labor associated with the door hanger notices, this decision will be effective from July 1. This information comes from a recent announcement on the Town of Wake Forest's official website.
Historically, WFP has utilized methods including phone calls and texts, along with door hangers, as a three-pronged approach to alert customers about their pending service disconnection due to unpaid electric bills. Officials from WFP, acknowledging the door hanger system's increasing expenses, have now recognized the need to streamline their notification process. Despite the stop in deploying door hangers, the utility will maintain communication with delinquent customers through calls and texts. WFP released a statement advising customers "to ensure up to two accurate phone numbers are associated with their account," as per the Town of Wake Forest.
While the end of door hanger notifications marks a change in WFP's contact strategies, the company assures customers that disconnection notices will not fall through the cracks. They emphasize the importance of keeping contact information current to receive timely notifications and to avoid service interruptions. As July approaches, WFP is taking steps to inform its customer base of these changes and to highlight the necessity for updated contact details for continued reliable service.
WFP's move mirrors a broader trend among utilities seeking cost-effective and efficient means to manage customer relations and communications. As door hangers become part of WFP's past, the utility's team is focused on leveraging technology that most customers already use daily. For those interested, Wake Forest Power suggests reaching out to their customer service for assistance with updating contact information, a seemingly minor but crucial step in ensuring the lights stay on.
