The City of Durham Water Management Department has recently encountered some logistical turbulence. Due to complications with a third-party vendor, there's been a noticeable delay in the dispatch of paper utility bills. This glitch has caused an inconvenience, leaving certain customers in Durham to potentially receive their water bills later than the standard schedule—or they might not even land in mailboxes at all.
However, this misstep seems to have bypassed those who opted to go paperless or who have bravely leapt forward to embrace the convenience of AutoPay—all digital, all on time. For those still in the analog realm, the City has set up alternative ways to stay on top of their water payments and maintain the current on their accounts. They're advised to quickly call Durham One Call at (919) 560-1200 or use the automated payments phone line at (844) 592-4918 to verify balances and due dates, according to the City of Durham's announcement. Customers will need their account number on hand to make the call productive.
As for making payments, the City has outlined a few direct methods. Mailing a check to the City of Durham in Charlotte, or making an online transaction using the Pay Now option on Durham's official website—are both viable. With the aim to lessen the impact of the delay, Durham's Water Management Department has temporarily suspended late fees and disconnections for customers who usually receive mailed bills and may be impacted by the delay. But it's worth noting here that accounts which slip more than 19 days past their due date could still face disconnection.
Amidst this snag, the Water Management Department is endeavoring to sort out the mailing mishap as swiftly as possible and they're openly grateful for the residents' forbearance. They've taken this chance to encourage customers to potentially sign up for online billing or AutoPay, so to prevent any future interruptions.
