Front desk workers at Park MGM have locked in their first Teamsters contract, ratifying a two-year deal on Tuesday that bumps pay and sweetens benefits for dozens of front-of-house staff. The agreement covers about 82 employees — including front desk clerks, head cashiers, rooms controllers and lobby ambassadors — and caps a months-long organizing push at the Strip property. Union leaders say the contract brings immediate gains while setting the stage for tougher bargaining across Las Vegas hotels.
Details of the Deal
The two-year contract delivers a 10 percent wage increase, an enhanced pension and access to the Teamsters Health and Welfare plan, which the union says will lower deductibles and out-of-pocket costs, as reported by FOX5. The bargaining unit’s 82 workers span front-desk and guest-services roles, and the raises and benefit upgrades are scheduled to roll out under the new agreement.
“This contract allows me to provide a better future for myself and my family,” front desk clerk Andrea Mata said, a sentiment Teamsters officials seized on as they hailed the ratification as a milestone for the local.
Union Background and Certification
The contract fight followed a formal representation petition filed last summer. NLRB election records show Teamsters Local 986 won certification in August 2025. The tally came in at 56 votes in favor and zero against in a unit that included head cashiers and guest services positions, giving the union a clean sweep at the ballot box.
Where This Fits on the Strip
The Park MGM deal is part of a broader Teamsters push along the Strip. In February, Palms front desk crew voted to join Local 986, adding more front-of-house workers to the union’s ranks. Union leaders argue that every first contract strengthens their hand in future talks across Las Vegas hotels and helps shield front-line jobs from growing automation pressures.
Teamsters already represent thousands of casino and hotel employees nationally, and, according to FOX5, nearly 6,000 of the union’s members work in casino and hotel roles around the country.
What’s Next
With the vote in the books, Local 986 and Park MGM now move to implementation, with shop-level rollouts expected in the coming weeks, union representatives said. For the organizers who spent months pulling the campaign together, union leaders say the new agreement is meant to serve as a concrete example that collective action can still move the needle at Strip properties.
