Safety's getting a boost at transit hubs and Republic Square, thanks to Cap Metro's latest move. You'll be seeing more security guards on patrol, beefing up peace of mind for your daily rides. The Capital Metropolitan Transportation Authority isn't just talking the talk; they laid out their plans clear as day to the operations, planning, and safety committee on Wednesday, as reported by the Austin Monitor.
In the works since 2021, the Public Safety Program's already put boots on the ground with Public Safety Ambassadors since February 2022. These guys aren't your garden-variety rent-a-cops. They're prepped with TSA training to handle anything the transit beat throws at them, from de-escalating heated moments to stepping up during health crises. "They’re trained by the TSA on system security for surface transit security issues, as well as de-escalation training, mental health first aid, customer service, first aid and other trainings as well," Darryl Jamail, senior director of public safety and emergency management at Capital Metro, told the Austin Monitor.
And when things do get dicey, it's the Community Intervention Specialists' time to shine. Launched last spring, these pros step in before the cuffs need to come out, offering a hand to the people who need it most – those wrestling with homelessness, addiction, or mental health battles. Jamail spills the beans, "These are primarily people that are experiencing homelessness, substance abuse, and mental health issues," in his own words to the Austin Monitor.
The future's looking secure with plans for Cap Metro's own Transit Police Department set to hit the streets in Fiscal Year 2024-25, adding another layer of law enforcement to ensure commuters can breathe easy. Right now, the Transit Police squad is filled with off-duty Austin Police Department officers, tackling the tough tasks when situations escalate.
On top of all the safety action, Cap Metro isn't slacking on the security guard front either. More guards will stand watch at their headquarters, maintenance spots, and for the first time – transit centers and Republic Square. So when you hop on the next train or bus, tip your hat to the unseen shield that's got your back.
