Addressing utility woes that hit too close to comfort, Michigan Attorney General Dana Nessel has brokered a deal with MRD Apartments, according to an announcement from her office. This move comes in response to grievances raised by tenants of Prentis Estates Apartments in Howell, who found themselves plagued with persistent water pressure and temperature issues as recently as March 2025, despite numerous pleas for repair through submitted work orders.
The dialogue between tenants and the Attorney General's office kicked into high gear after an informal investigation by the Department revealed potential breaches of the Michigan Consumer Protection Act. Consequently, the property manager carried out necessary repairs to the water softener system in April of 2025. Also, in a gesture of recompense, a $500 rent credit was issued to each apartment unit of the affected building. The resolution, in the form of an Assurance of Voluntary Compliance (AVC), was solidified last month at the 30th Judicial Circuit Court in Ingham County.
Commitments made by MRD Apartments under the AVC include bolstering communication with tenants around any future disruptions to key services. As a further nod to consumer satisfaction, an additional $200 rent credit will be provided to tenants who formally lodged complaints with the Department. The Attorney General's Office emphasized the value of reliable access to essential services, stating that "Property managers are required to provide essential services, including reliable access to water," and assuring that her office stands ready "to help Michigan consumers receive the basic services they are entitled to and deserve."
Nessel's efforts underpin a deeper call to action for residents struggling with subpar conditions. She urges Michigan consumers who suspect consumer protection violations by other companies to reach out to the Department of Attorney General’s Consumer Protection Team.
