In an effort to rectify past wrongs, New York Attorney General Letitia James is calling on delivery workers to lay claim to their share of a $16.75 million settlement from DoorDash. This move, detailed on the OAG's website, follows after a February 2025 investigation spotlighted the company's misuse of worker tips to subsidize their guaranteed pay, an act misinforming both workers and customers. The settlement requires DoorDash to right the ship by ensuring transparent payment practices and revising their tip policies. Eligible workers, those who dashed between May 2017 and September 2019, should not only to have received their notice but are also encouraged to file their claims by the September 30, deadline, as urged by Attorney General James on the Office of the Attorney General website.
The settlement administrator, Atticus Administration, is the point of contact for workers looking to get their due. As the clock ticks down to the end of September, the Attorney General presses delivery workers to swiftly "file a claim now to get their money back" and emphasizes her commitment to protecting workers' rights in New York, accordingb to the Office of the Attorney General.
Unpacking the case, the OAG’s investigation revealed a pay model where DoorDash led Dashers to believe they would receive both their guaranteed pay and 100 percent of customer tips. Contrary to this, tips were subtracted from the pay that DoorDash had promised, essentially paying the Dashers lesser while keeping the tips to cover their costs. Adding to the deceit, customer assurances made at checkout simply didn't stack up against the company's actual practices—practices that weren't clearly communicated to customers or Dashers, with critical disclosures buried in an online labyrinth, far from plain sight during ordering.
With approximately 63,000 delivery workers in the scope of the settlement, all eligible Dashers should have been notified via email, mail, or text about how to claim their share. Those Dashers who indeed received a notice and are yet to act are urged again to promptly file a claim online. DoorDash workers who face issues can reach out to Atticus Administration directly, while more information is available on the OAG’s dedicated settlement webpage.
For further queries, affected Dashers can reach out to 1-800-270-1039 or [email protected].
