The City of Scottsdale is stepping up its game in terms of interacting with residents, having just rolled out its Constituent Services team. This new initiative consolidates the city’s efforts to connect with community members and address their concerns more efficiently. With a blend of digital platforms, a call center, and a specialized team, the city is aiming to raise the bar on local government resident support services.
As part of City Manager Greg Caton's strategy to tighten the bonds between government and citizens, the Constituent Services team fuses ScottsdaleEZ, the city’s online service request system, and a call center with a group of liaisons and advisors. Together, they are poised to tackle a broad spectrum of issues, from the mundane street repairs to the intricate dilemmas of neighborhood discord. Scottsdale's move, as declared on their official website, embodies a citywide pledge to improve the ease and speed at which residents can get help.
The combined approach is expected to not only simplify the reporting process for community issues but also ensure that residents receive a more consistent and personalized service. This revamp, as detailed by the city, comes in response to a need for a more integrated and agile framework capable of adapting to the versatile demands of Scottsdale’s community.
Residents looking for assistance can submit their requests through the ScottsdaleEZ platform or contact the call center at 480-312-3111 during business hours (weekdays, from 8:00 a.m. – 5:00 p.m.). Alternatively, they have the option to directly email [email protected]. For more information on how to tap into these services, Scottsdale offers a dedicated web page on obtaining help with city services.
