Carrollton residents will see a small but noticeable bump on their water bills starting with statements generated in January 2026, after the Carrollton City Council signed off on a water and wastewater rate hike. City officials say the move is meant to keep pace with rising wholesale costs, shore up aging pipes and treatment systems, and rebuild financial reserves, all while keeping local bills in line with neighboring North Texas cities.
What Changed And How Much You'll Pay
The newly adopted rate structure nudges both the base charge and usage tiers higher for residential customers. The minimum monthly charge for the first 2,000 gallons of water will move to $17.14, an increase of $0.74, while the base residential wastewater charge will rise to $19.43, up $0.99. Several per‑1,000‑gallon blocks above that minimum are also going up across the board.
Residents can see the full breakdown of the new water and wastewater rate tables, along with supporting staff materials, on the City of Carrollton website.
Why City Hall Says It Had To Act
In explaining the hike, city staff point to higher prices from the agencies that sell Carrollton its wholesale water and handle part of its treatment needs. A city announcement shared through the City of Carrollton notes that the new rates are designed to offset those rising charges while still funding ongoing maintenance and system improvements.
Due to rising costs from the City's water and wastewater treatment providers along with the need to fund essential infrastructure improvements to maintain a safe, efficient water system, Carrollton utility customers will see a small water rate increase effective Jan. 2026.
— City of Carrollton (@CarrolltonTX) December 4, 2025
The… pic.twitter.com/otImUAXQ8O
According to the City of Carrollton, the adjustments also help preserve utility fund balances and keep planned infrastructure projects on track, particularly work tied to aging water lines and treatment facilities.
Who Will Feel The Change Most
The city estimates the average residential customer will see an increase of about 7.5 percent on their water bill. Minimum water users are expected to see around a $1.73 bump per month, based on the city’s posted rate materials.
Households that use more water and land in the upper volumetric tiers will see larger per‑1,000‑gallon increases. Even with the hike, city officials emphasize that Carrollton’s average bills remain relatively competitive compared with other cities across the Metroplex.
Help, Contacts And Next Steps
Questions about the new rates or specific bills can be directed to Carrollton Utility Customer Service at the City of Carrollton, with the utility office and City Hall serving as the main points of contact for payment arrangements and account issues.
Residents who are worried about making ends meet once the higher rates kick in can seek short‑term assistance from local service providers. Organizations such as Metrocrest Social Services and referral lines like 2‑1‑1 Texas offer connections to emergency utility assistance and other community programs that may help cushion the impact.
