Anyone trying to phone the Union County Sheriff’s Office in Monroe on Friday night may have gotten more dead air than deputy. The agency reported that its public phone lines were having technical problems that kept calls from getting through. Staff said they had already reached out to their phone vendor to tackle the outage and apologized for the headache. Until the lines are fully restored, officials are telling residents to call 911 for emergencies.
What the sheriff's post says
The department’s social media update, according to Facebook, said its public lines were “experiencing problems” and that staff had “sent a request to the company to fix the issue.” The post apologized for the inconvenience and reminded anyone facing an emergency to call 911 while the outage is being resolved.
How to reach the sheriff's office
For non-emergency business, the sheriff’s website lists the main public number as 704-283-3789 and provides separate lines for records and detention services, according to the Union County Sheriff's Office. If you have an urgent need, officials say you should still call 911 so dispatchers can prioritize response.
Why this matters
Phone trouble at a law enforcement agency can slow routine reports and administrative requests while 911 operators juggle time‑sensitive calls. Union County’s Emergency Services information encourages residents to sign up for UC Alerts and notes that 911 is the fastest way to summon help in life‑threatening situations, per Union County Emergency Services.
What officials say they'll do
The sheriff’s social post said staff have requested service from their phone company and that updates will be shared on the department’s social accounts as the vendor works to restore service, according to Facebook. The office again apologized for any inconvenience to residents.
For ongoing information on the status of the phone lines, check the sheriff’s official Facebook page or its website. The department’s contact page will reflect the current status once lines are restored, per the Union County Sheriff's Office. If you have an emergency, call 911 immediately.
