Riders of the Santa Clara Valley Transportation Authority transit system are having to make do without real-time arrival information this week, as the agency has dealt with technology disruptions reportedly due to a cyberattack.
"VTA continues to experience widespread technology system disruptions, including real-time information. Bus and light rail services are not impacted. We appreciate your patience as we work through getting systems back online," read an update that the agency first posted Monday on the transit system's website. The alert remained in place Thursday.
Source: Santa Clara Valley Transportation Authority / VTA.org
The agency had to shut down its computer systems to contain a cyberattack that began last weekend, according to the Mercury News. The outlet reports that a VTA spokesperson could not identify the type of attack or who was behind it, and that the agency is still working to figure out if the hackers breached any personal information of either customers or employees.
Spokesperson Stacey Hendler Ross told the paper that if any personal data was in fact compromised, the agency “will move quickly to notify the appropriate parties.”
“Our priority in this situation was to proactively shut down technology systems to contain the event,” Hendler Ross said in a statement, according to the outlet.
Hendler Ross also said that systems were offline due to the containment efforts, but that they weren't affecting service and that the agency is working to get its systems up and running again as soon as possible. “Teams have been working around the clock to bring back priority systems,” the spokesperson stated.
The transportation authority is working with law enforcement to look into the cyberattack, Hendler Ross said.
Check vta.org for transit information and the latest service updates.