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Published on February 22, 2024
AT&T Faces Massive Outage, With Over 73K Reports of Service Snafus NationwideSource: Wikipedia/FoUTASportscaster, Public domain, via Wikimedia Commons

Earlier today, waves of AT&T customers found themselves grappling with a massive cellular outage that swept across the nation, leaving them cut off from traditional means of communication such as calls, texts, and data services. As KSAT.com reported, more than 73,000 incidents of service disruptions were self-reported by AT&T subscribers to the monitoring platform Downdetector.com.

According to a statement obtained by KENS5, AT&T acknowledged the outage, saying, "Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored." The outage, which was reported to have started around 2:30 a.m., did not come with any immediate explanation as to its cause or when it might be resolved.

But AT&T wasn't the only carrier with customers reporting problems. Users of other cellular providers such as Cricket Wireless, with more than 13,000 reports, and smaller numbers from Verizon and T-Mobile subscribers were also noted by Downdetector. Despite the reported figures, T-Mobile and Verizon both stated they hadn't suffered outages in comments to the press. "Verizon’s network is operating normally," said Verizon in a statement obtained by KENS5, alluding to some isolated incidents of customers having issues when interacting with AT&T clientele.

Amid the breakdown, the term "SOS mode" became a noteworthy point of discussion — a vital technology that permits a user with a disabled network to call 911 by connecting with any operable network nearby. As covered by KENS5, this emergency feature remained intact for customers, ensuring a line to vital emergency services.

The situation, gaining traction on social media, saw hashtags such as #CyberAttack trending, though these speculative online discussions bore no official confirmation as to the nature of the outages. AT&T has yet to confirm when full service will return to its users, leaving many still waiting for a signal.