Hillsborough County is seeking a solutions architect with expertise in ServiceNow to improve their Information and Innovation Office. The role involves handling complex IT and non-IT needs, choosing design options, and leading a team independently, as noted on Hillsborough County's official announcement.
The role requires a solutions architect to balance vision with execution, bridging ServiceNow’s capabilities with the organization’s needs. The architect will build adaptable, resilient structures and mentor future digital experts. Applicants should have over 5 years of ServiceNow experience, strong critical thinking skills, and a passion for problem-solving.
ServiceNow isn't just a platform; it's a pivotal piece of Hillsborough County’s digital infrastructure. The Architect responsible for this tool will oversee its execution across multiple departments, bearing the weight of both IT and non-IT processes on their shoulders. The county uses the ServiceNow platform extensively, and the person hired for this position will oversee some of the most difficult problems in expanding the platform—which includes a variety of modules and integrations, as stated in their job posting.
In addition to technical skills in REST API, JavaScript, HTML, and similar scripting languages, Hillsborough County expects the Solutions Architect to have strong customer management abilities. They need someone who excels in both coding and effective communication and leadership. Candidates should be ready to drive design sessions and articulate complex ideas simply. According to the Hillsborough County's official announcement, "The Solutions Architect works independently, without supervision, and is a recognized master in professional discipline."
This role offers a tech expert the chance to shape both a team and a service management system. Applicants should be ready to innovate and document their work for users and support teams. The goal is to make ServiceNow a key part of the county's operations. For more details, check out the listing on Hillsborough County's website.
