In a move to ease motorists' concerns, the Ohio Turnpike is temporarily suspending all late fees and collection efforts. This decision was made after a surge in call volumes to Turnpike's Customer Service Center due to reports of unpaid toll invoices, as reported by Cleveland19. The spike in calls is attributed to an ongoing scam in which persons have been targeted with fraudulent text messages demanding payments for tolls.
The deceptive scheme emerged in July, prompting the agency to issue several warnings to the public. Given these circumstances, the Ohio Turnpike has suspended late fees and collections. It holds on Ohio BMV registrations, a move that aims to relieve the administrative burden on customers who might be affected by the scam, as reported by the Bucyrus Telegraph-Forum. Customers experiencing difficulties in getting through to the service center have thus been afforded some leniency.
Those receiving suspicious texts are encouraged to disregard them and report the incident. Customers with genuine concerns regarding toll invoices are directed to contact the Ohio Turnpike’s Customer Service Center via their official website. To facilitate communication, customers should use the "Contact Us" feature on ezpassoh.com to submit an inquiry, mention via FOX8 News. Following their submission, they can anticipate a timely response by email or phone from the customer service team.
A representative for the Ohio Turnpike emphasized the importance of following this process, stating that they are committed to assisting our customers in resolving any issues with their accounts, especially in light of these unfortunate deceptive practices. Furthermore, the organization has asked drivers to ensure they are directly communicating with the service representatives through official channels to avoid falling prey to these scams, according to a notice sent to customers by the Ohio Turnpike and reported by FOX8. This preemptive measure indicates an ongoing concern for customer safety and the integrity of the Turnpike’s toll collection process.
