Heads up for those needing to conduct business with the Department of Water (DOW): you'll need to schedule around their modified hours on Wednesday, November 6. The DOW office on Kauai is set to open later than usual, at 9 a.m., to make way for a staffing event committed to team training. This means for anyone planning to drop by in person, remember to tack on an extra hour to your morning routine.
The change is a one-time deal—normal operations are set to resume the following day, Thursday, November 7. If you're planning to visit the office or contact them by phone, regular hours of 8 a.m. to 4 p.m. for in-person visits and 7:45 a.m. to 4:30 p.m. for phone inquiries from Monday to Friday, barring holidays, will return, according to the department's press release.
Worried about water bill inquiries or other concerns? Kauai's DOW has you covered digitally. The Customer Account Portal is available 24/7 for any account information needs. This convenient service allows customers to manage their water services from anywhere.
For those who prefer a personal touch, the DOW can still be reached at 808-245-5455 for any questions or concerns. They aim to ensure customer service is exceptional, even when office hours are briefly interrupted for staff training. This training helps them improve their public service skills and better serve the community.
