The City of Detroit is expanding its autonomous shuttle service, Accessibili-D, after a successful initial deployment for senior citizens and residents with disabilities, as per information reported yesterday. The service began in June 2024 and the route expansions took place in August and October, following positive community feedback. The program has achieved a near-perfect rider satisfaction score and maintains a solid safety record. It is designed to meet the needs of its target users, with average wait times reported at 10 minutes.
In addition to increasing the convenience for users, the City is launching an Ambassador program aimed at community outreach, particularly to support those who might not be as familiar with such technology. Operating over 11 square miles in southeast Detroit, the Accessibili-D service now features more stops to meet the high-demand areas identified by users. According to a recent announcement, Mayor Mike Duggan noted, “By expanding Accessibili-D, we’re giving seniors and residents with disabilities more reliable, accessible transportation and showing how innovation can improve lives.”
The Ambassador Program partners with Wayne State University’s Department of Urban Studies and utilizes student ambassadors to facilitate technology literacy, conducting direct community engagement and assisting residents with the program's app. The initiative, started late October 2024, includes hands-on training and follow-up assistance to encourage adoption and make the service more accessible. As a community resident and participant, Sheila told the City of Detroit, "I signed up because I needed more accessible options to get where I wanted to go."
Shuttles are provided by May Mobility and are equipped with advanced MPDM technology ensuring safe navigation; however, trained operators are available to aid passengers with assistance needed. "We’ve received lots of great feedback from our riders and these expansions will continue to improve their access to essential locations around Detroit," said Kathy Winter, Chief Operating Officer at May Mobility, in a statement obtained by the City of Detroit. This service, which includes transportation to dental clinics, is supported by a grant from the U.S. Department of Transportation as well as contributions from Delta Dental Foundation and Knight Foundation.
Detroit residents eligible for the Accessibili-D service need to submit an Expression of Interest form to get enrolled. Once contacted, scheduling rides is straightforward, with options to book either in advance or on-demand via an app, the program's website, or by phone at (734) 209-3408. To get more information or to sign up for the shuttle service, interested individuals can visit the municipal website or contact Dillon Funkhouser at the University of Michigan Transportation Research Institute.
