The City of Fort Worth assures residents that the residential collection program prioritizes first-rate customer service and dependable waste collection schedules. Despite these priorities, occasional service lapses, such as delays or skipped pickups, might occur.
Residents should remember that different contractors handle garbage, recycling, yard waste, and bulk waste. Because of this, the collection times within the same neighborhood can vary significantly, and items are not all picked up simultaneously. The city has observed some carts emptied while others left, leading to residents prematurely reporting missed collections. The city suggests waiting until after 7 p.m. on the designated collection day before concluding that a collection has been missed.
The City of Fort Worth encourages residents to report missed services within 24 hours of their scheduled collection day. The time frames are specific to each weekday, ranging from a 6 p.m. deadline for Monday through Thursday missed collections to 4 p.m. for Friday missed collections. Reporting outside of this window means the contractors may not return the items.
If a collection is missed, the city urges people to leave their carts or materials at the curbside and report the incident using either the MyFW app, by contacting the 311 Fort Worth Contact Center, or via email. This straightforward reporting method not only expedites resolution but also assists the city in tracking and managing its waste collection operations more effectively.
