In a move to bolster relations between law enforcement and the Casa Grande community, the local Police Department announced the launch of a new digital tool to collect feedback from citizens post-encounters with officers. Implemented as a part of the Engage Casa Grande plan, this initiative aims to provide the public with an accessible platform to voice their opinions and experiences, essential for the department's transparency and accountability efforts.
After non-emergency interactions with officers, Casa Grande residents might get a text message prompting them to complete a survey. The new system, powered by PowerEngage, serves as a straightforward way for individuals to commend, critique, or suggest improvements to the police service. "In today's fast-paced world, we recognize the importance of keeping our community informed and engaged," Chief Mark McCrory stated, per the City of Casa Grande. Participation in the survey is optional, allowing residents the choice to ignore the text or opt-out by responding with "STOP."
The PowerEngage platform is hailed as a stride towards greater community involvement, a sentiment echoed by Mayor Lisa Fitzgibbons, who referred to the Police Department as a leader in employing technology to foster a more informed and involved city populace. The feedback tool arrives amidst broader efforts by several city departments to deepen communication pathways with residents under the Engage Casa Grande outreach agenda.
It is important to note that this system is not designed for reporting emergencies or crimes, for which the Casa Grande Police still emphasizes the importance of dialing 9-1-1. Further details about the Casa Grande Police Department's initiatives and services can be found by visiting the city's website.
