Kingsport Area Transit Service, better known as KATS, has rolled out a new transportation pilot program for residents seeking convenient rides within the city limits. Dubbed "KATS Connect," this service promises to bridge the gap between traditional bus systems and modern ride-sharing experiences. Launching in February 2025, "KATS Connect" banks on an on-demand public transit model—often referred to as microtransit—where users can hail a shared shuttle via an app, and the vehicle dynamically routes to accommodate various pick-ups along the way.
To access the service, residents can download the "Ecolane by Mobility" app, allowing them to schedule, alter, or cancel trips directly from their phones, offering flexibility and the option for more same-day travel. In a move to enhance rider satisfaction and potentially lower operational costs, KATS is keen for Kingsport inhabitants to utilize these services, which are now at their fingertips. Although app-driven, customers maintain the option to call KATS to arrange all services. Yet, the promise of efficiency and improved rider satisfaction seems to loom large in the minds of city planners and transit authorities alike.
For those who want a deeper dive into what "KATS Connect" entails or seek information on how to get started, instructions and details can be found on the Kingsport Area Transit Service website. The website is a hub for all things transit in the City of Kingsport, from "KATS Connect" to traditional bus services.
Should you require assistance outside of the digital sphere, KATS representatives are reachable at 423-224-2613 to answer queries or concerns regarding the new service or, to aid in the traditional scheduling process.
