Portland Street Response (PSR) is introducing a set of new policies designed to enhance support for individuals experiencing mental and behavioral health crises. Starting today, these policies allow PSR responders to offer more comprehensive assistance, including the ability to transport at-risk clients to essential services and resources, such as shelters, addiction treatment centers, and food pantries.
In an announcement detailed by the City of Portland, responders will now be able to enter certain public places like government building lobbies and businesses during working hours to connect with individuals in need. Moreover, a co-response policy will allow teams to join alongside police officers, firefighters, and American Medical Response (AMR) workers at emergency scenes, potentially expanding the range of calls PSR can answer to. Regarding these new initiatives, Mayor Wilson said, "These new policies empower our dedicated PSR teams to shuttle at-risk individuals to services including lifesaving shelter, recovery services, day centers, and more."
However, there are specific limitations on where PSR can operate. They are not authorized to enter private residences, including apartments, tent encampments, motorhomes, Safe Rest Villages (SRVs), or locked buildings, nor are they permitted to respond to calls on public transportation. These restrictions are in place due to safety concerns, as PSR responders are unarmed and need a clear route for exit if required.
PSR's expanded capacity is not just about transporting clients to services. According to interim program manager April Roa in a statement obtained by the City of Portland, "We are humbled by the overwhelming support of the community and our first response partners in addressing PSR’s needs. These policies improve the system as a whole and provide PSR more access to clients and streamlined care for individuals experiencing non-life-threatening crises." This sentiment reflects the program's collaborative approach, designed to address gaps in the city's response to crises. PSR focuses on ensuring a smooth handoff to services, allowing clients to have a voice and choice in how they receive assistance.
As this policy update takes effect, Portland recognizes PSR as an integral component of the city's emergency response system. The continuous development of PSR policies reflects a focus on addressing community needs through approaches to public safety and health.
