In a recent push to streamline road-related complaints and concerns, the Colorado Department of Transportation (CDOT) is directing Colorado’s motorists to its Customer Service Department. They aim to keep the state highways safe and efficient by ensuring any issues are reported swiftly and effectively. CDOT manages a vast stretch of over 23,000 lane miles and 3,447 bridges, encompassing interstates, U.S. highways, and state highways. Cities and counties are the ones looking after local and residential streets, not CDOT, a common misconception among the public. This clarification helps drivers report their highway concerns to the proper entity.
For emergencies, CDOT emphasizes the importance of dialing 9-1-1 immediately. If you encounter a highway incident outside of business hours, local law enforcement will contact CDOT crews as necessary. To offer the most timely response to non-emergency highway concerns, individuals can reach out to the CDOT Customer Service Team, which is ready to assist from 8 a.m. to 4:30 p.m., Monday through Friday, according to CDOT.
Those looking to get in touch with CDOT can do so through various methods. The organization has made available a Live Chat option and an online service request form on their official website's "Contact Us" page. For those preferring to speak directly to a representative, regional customer service hotlines are at your disposal, divided into five distinct Colorado regions. CDOT has also provided a detailed map identifying each region by color, ensuring residents can accurately identify which office to call for their specific needs.
