The tug-of-war between Capital Jazz and its customers over the repayment of funds for canceled SuperCruises appears to be reaching an amicable conclusion. News broke as Maryland Attorney General Anthony G. Brown announced a settlement that compels the music event promoter to issue nearly $60,000 in reimbursements to its patrons, according to FOX Baltimore.
The resolution was born out of a series of consumer complaints aimed at clawing back funds for the 2021 and 2022 jazz-themed cruises, which were scuttled due to the COVID-19 pandemic. While seeking their refunds, customers found themselves in bureaucratic limbo until the Attorney General intervened. In a press release quoted by FOX Baltimore, Attorney General Brown said, "Marylanders deserve to get their money back when a business fails to deliver the goods and services they paid for, even in unexpected and unusual circumstances like a global pandemic." This decree legally binds Capital Jazz and its proprietor, Clifford Hunte, to honor their financial obligations to their consumers.
This isn't the first instance of financial compensation being addressed regarding the cruises. In March 2024, Royal Caribbean had already parted with over $1.3 million in refunds for the same canceled voyages. According to NottinghamMD, these new refunds cover fees that were previously not part of the amounts reimbursed by the company.
Consumers left adrift by the canceled SuperCruises who are seeking clarity, or hoping to understand where they stand with their refunds, can readjust their bearings by calling the Attorney General’s Office at 410-528-8662 for further guidance.
