A hefty fine of $381,400 has been levied by the Texas Department of Licensing and Regulation against the Jubilee at Texas Parkway, a Missouri City senior living complex, due to persistent elevator outages and safety concerns. Reports from KHOU 11 News indicate that seniors have been unable to leave their rooms since early May, as both of the complex’s elevators are inoperable and have left residents stranded on upper floors.
Adding to the plight of residents, the Texas Department of Licensing and Regulation has found that the elevators at the Jubilee at Texas Parkway have not undergone the mandatory annual inspections, nor were outages reported as required by state law—a clear omission by the building owners, Gardner Capital. As per a report by KPRC 2, the last inspections for the elevators were conducted in 2021, 2023, and 2025, but none were correctly reported to TDLR and the required inspection cycle was not maintained.
The violations enumerated by TDLR include failure to maintain equipment per Texas standards and codes, failure to notify TDLR when equipment was placed out of service, failure to file inspection reports and fees within 30 days of inspections, and failure to obtain a valid Certificate of Compliance for 1,557 days. According to details acquired from KHOU 11 News, TDLR has made it clear that the building owners are legally responsible for adhering to all regulations including obtaining Certificates of Compliance for the elevators and has given them 20 days to request a hearing or face default orders.
Amidst a series of concerning reports and community outcry, Gardner Capital, the property owner, responded by promising an onsite care team and even offering free relocation for affected residents, though this has seemingly done little to address the core issue with the elevators. "The building owner is responsible for obtaining a Certificate of Compliance for each elevator and escalator in a building, and for posting it in a conspicuous place. When an elevator is placed out of service, a building owner must notify TDLR within 30 days," TDLR stated, as noted by KPRC 2. However, these steps have not been enough to prevent the state’s threat of an Emergency Shutdown Order if full compliance isn’t met promptly.
