The Town of Gilbert has initiated a series of free, in-person help sessions at the local community center to guide customers through the setup process. The town's shift to a digital system has been a focal point in recent municipal updates, as the need to streamline services becomes increasingly apparent in an age where technological adaptability is paramount.
The support sessions began on Monday, July 14, and will run over two weeks. Organized to assist those struggling with the new customer portal, the town promises no late fees or disconnections during this period. As reported by the official Gilbert website, "Your new account number needed to sign up for the new portal will be located on your July bill." For residents still in need of assistance, the sessions offer step-by-step guidance on setting up online accounts.
To ensure a smooth transition, locals are asked to bring a government-issued ID and a previous utility bill showing a current Gilbert address. This setup allows for identity verification without prior appointment commitments. Interested parties may drop in during the scheduled times at the Gilbert Community Center, conveniently located between West Elliot Road and North Oak Street, in the vicinity of the Gilbert Heritage Center.
According to the town's announcement, the schedule for the upcoming week remains accommodating with sessions set for Monday and Wednesday from 12:00 P.M. to 5:00 P.M., and Tuesday and Thursday from 8:00 AM to 1:00 PM. As an added convenience, any outstanding balances from the June bill have been transferred to the new system, and the payment deadline has been extended to afford users additional time to establish their accounts.
For those seeking further information, including a full list of frequently asked questions, Gilbert's dedicated utilities hub online provides extensive resources. This initiative underscores the town's commitment to facilitating a user-friendly transition, emphasizing community support and technological progress in municipal services.
