Raleigh residents may see higher-than-normal water bills due to a recent vendor service disruption. The issue resulted in a combined billing cycle that could reflect up to two months of water usage. Raleigh Water first reported the delay in its billing process last Friday, according to the City of Raleigh.
In response to the billing issue, Raleigh Water has taken steps to address customer concerns. Service disconnections and the accumulation of late fees have been temporarily suspended. To assist customers facing higher-than-expected bills, the utility is also offering payment plans to help manage the increased charges.
For those needing information or assistance with electronic billing, Raleigh Water has provided a helpline. Customers can contact Customer Care and Billing at 919-996-3245 for support with account questions or to enroll in electronic billing.
