In a recent social media announcement, the Lewisville Police Department has alerted the community to current technical difficulties affecting their non-emergency number. The issue at hand appears to be a lag in connection time when residents reach out to the department for non-critical issues. According to their Facebook post, calls to the non-emergency line are taking longer than usual to connect to an operator, and citizens are advised not to hang up.
The department's statement, shared late on September 3rd, implores residents to remain on the line during these longer wait times, emphasizing the importance of persevering through these delays for non-emergency situations. "The contact number is just that—anything that is NOT an emergency," the Lewisville Police Department emphasized in its statement.
Notably, the Lewisville Police Department assures the public that the 911 emergency system remains unaffected and is operating without any hitches. Residents experiencing urgent situations requiring police, fire, or emergency medical services should not hesitate to call 911. The distinction between the non-emergency and emergency numbers is especially critical during this time, to ensure that the emergency services can respond quickly and efficiently to those in immediate need.
While the inconvenience is clear, the department has not released specifics about the cause of the delay or an estimated time for resolution. However, they have promised to keep the public informed as they address the issue and work towards a swift resolution. "We will update you as we work through the issue," the Lewisville Police Department stated, signaling a commitment to transparency and communication with the community it serves.
