Public transportation users on Oʻahu can breathe a sigh of relief as TheBus and TheHandi-Van networks have returned to operational status. The Department of Transportation Services (DTS) for the City and County of Honolulu reported that customer service lines, GPS, and related websites are functioning again after an unexpected outage.
Riders who utilize TheHandi-Van and had reservations yesterday were instructed to check their scheduled rides through the EVA portal, as mentioned in a statement from the DTS. The reservation line, available at 808-456-5555, was also extended to 5 p.m. closing time to accommodate any outstanding queries. In light of these disruptions, customer service for both TheBus and TheHandi-Van will maintain normal business hours moving forward.
Thankfully, concerns of a cybersecurity breach were quickly dispelled, as the outage was linked to a simpler, albeit no less inconvenient, cause. Hardware issues within the network infrastructure were identified as the culprit, assuring riders that their personal information remained secure. As a gesture of understanding for the inconvenience this service disruption caused, the DTS issued an apology to its ridership and praised their patience during the downtime.
