Oregon’s Department of Revenue announced that its Taxpayer Services Call Center and the Salem-based Payment Center will be closed on Thursday, for staff training. This affects services for both individual taxpayers and practitioners.
As per the Oregon’s Department of Revenue announcement, while the call center and Salem Payment Center will be closed, regional office front desks will remain open for walk-in customers. Secure drop boxes at the Revenue building in Salem and at regional offices will also be available for payments and documents. Since the Salem center is the only one that accepts cash payments, taxpayers using this method will need to choose another option or delay their payment. Appointments for large cash transactions can be scheduled online.
Other department call centers will continue normal operations, and contact information for specific tax programs remains available on the department’s Contact Us webpage. The department also encourages the use of its online platform, Revenue Online, which allows customers to view letters, make payments, submit questions, and handle other tax services digitally.
