The City of Raleigh's IT crew has bagged the Best of North Carolina Technology Award. As reported by Raleighnc.gov, the award was handed over at the recent NC Digital Government Summit, which set the stage to applaud the tech mavens who've pushed the envelope in delivering digital services that make life easier for North Carolinians.
It's the shiny new 'Ask Raleigh' system that's put the City IT team on the map, a customer relationship management tool that's leaving the old ways in the dust, built on the robust backbone of ServiceNow Public Sector Digital Services, this CRM is a powerhouse that not only syncs with the city's geographic info systems but also lets staff and citizens alike tap into a treasure trove of data on services issues and ongoing repairs, and it allows citizens to avoid mistakes when putting in service requests because it keeps them within the city's servicing capabilities.
And while awards can sometimes feel like just another plaque on the wall, this one counts, it really counts because it recognizes the sweat and smarts of the folks working behind the scenes, whose names we should note because they're the game changers – from Chris King to Tonya Ross-Campbell, these are the people who are redefining what it means to work in public service IT, they've done the heavy lifting, they've stared down the challenges, and they've come out swinging with solutions that matter.
