City officials have acknowledged a glitch in the DallasNow system that's causing headaches for some residents and developers. The "Plan Review" tab, essential for tracking applications currently under the "In Review" status, has gone AWOL since the latest update. A statement from the Planning & Development Department read, per the City of Dallas, "We are aware of an issue with the "Plan Review" tab not displaying for some applications that are currently in "In Review" status within the DallasNow system following the recent update." The team is on the case, working to fix the problem and restore full functionality as soon as possible.
The disruption, spotted by users soon after the update was rolled out, could spell delays in the processing of building applications and permits. Impacted users are wearing their patience thin as they await the fix. The Planning & Development Department, in a nod to the inconvenience, has extended an olive branch, saying, "Our team is diligently working to resolve the issue and will provide an update once full functionality has been restored. Thank you for your patience." The communication from the department arrived amid growing frustrations amongst clients struggling to access their crucial project information, as cited by the City of Dallas.
Those requiring assistance in the interim period are advised to use alternative contact methods for their inquiries. The city's Planning & Development Department can be reached at 214.948.4480 or in person at the Oak Cliff Municipal Center located at 320 E. Jefferson.
