Raleigh Water is set to roll out "Raleigh Water Self-Service," a revamped customer utility billing portal slated for a November 12 launch. Customers will access the new portal via links on Raleigh Water's pages, with the promise of an easier account management experience. The upgrade includes an option to pay bills, modify personal details, and request services at any time from anywhere. "My Request," a new feature, will enhance tracking of customer inquiries.
Those currently using the autopay feature will find they need to re-enroll after the rollout of the new portal. Scheduled for Nov. 12, "Raleigh Water Self-Service" will necessitate re-enrollment for the autopay service before the next payment date, as reported by the City of Raleigh official announcement. Customers who utilize their bank's bill-pay service will see no change in their payment setup.
In preparation for the switch, a blackout period has been announced. From November 7 to November 11, all payment methods will be suspended to facilitate system maintenance. The call center won't be available November 10-11. To ease the transition, late fees and service disconnections will be put on hold starting November 7, with no determined end date set as of yet.
Raleigh Water recognizes the need for customer support through this transition. They will be operating help centers at community events throughout November and December to offer direct aid and answers regarding the new portal. Multiple payment avenues—mail, in-person, and at select local community offices or Walmart stores—will remain in operation for those preferring traditional payment methods, although paying faced with the transition might be an inconvenience for some during the maintenance period.
The anticipation of questions has been met with the creation of a comprehensive FAQ page available on Raleigh Water's website; customers can consult this resource prior to the launch of the new service. For further assistance, Raleigh Water encourages customers to reach out via email at [email protected] with any pressing concerns or inquiries.
