RTD spent Thursday dealing with a network outage that knocked some of its internet-connected systems offline across the Denver transit network, silencing key customer tools like call centers and station emergency phones. Technicians are working on what the agency calls immediate maintenance while those services remain limited, so riders should brace for interruptions to phone-based support and online tools that usually handle trip planning and account questions.
What RTD Said
In a post on X, RTD said the outage “requires immediate maintenance” and that it will “provide updates when clear,” according to RTD. The agency flagged several internet-connected tools as affected, including call centers, emergency phones and other customer-facing services. The message did not mention any system-wide suspension of bus or rail service, so the vehicles are still rolling even if the phones are not.
How To Get Updates And Plan Your Trip
Riders who usually rely on a phone call to sort out their commute may want to switch to RTD’s digital tools for now. The agency is directing people to its NextRide trip planner and its Service Alerts for official notices. NextRide provides real-time vehicle locations and trip planning features that can fill in when call centers are unavailable.
If you depend on phone support, plan on some extra time. Consider leaving earlier than usual or lining up an alternate route in case you hit a snag trying to reach Customer Care.
What Riders Should Know
RTD’s network covers roughly 141 bus routes, six light-rail lines and four commuter-rail lines across the Denver metro area, and the agency says it is prioritizing fixes to the customer-facing systems that keep riders informed. RTD lists those service figures and its customer-service hours on its profile on X.
For emergencies, officials are clear: call 911. For time-sensitive trips where you would normally lean on phone help, check NextRide before you head out and build in a cushion so a network hiccup does not make you late.
Background
This is not RTD’s first brush with communications trouble. In October 2025, the agency reported that a third-party call-routing platform disrupted its Customer Care and Access-a-Ride call centers. At the time, staff again pointed riders to NextRide for trip planning help. RTD lays out that earlier incident and the agency’s response in a news release.
That history highlights how quickly riders who rely on phone-based services, especially paratransit customers, can feel the impact when internet-connected systems fail.
We’ll Update As More Comes In
RTD has asked riders to keep an eye on its official channels for progress reports and says it will post more information as it becomes available. We are monitoring RTD’s updates and will add details to this story as they come in.
