Atento, a global customer-experience provider, plans to cut 91 jobs at its Miramar call center this summer, according to a state filing. The notice sets a separation date of June 26, 2026, and says affected employees will receive pay and benefits during a 60-day notice period. The cuts target customer service and back-office roles that support national clients.
What the filing says
The Worker Adjustment and Retraining Notification was submitted on April 28 and lists the employer as Contact Us Teleservices, Inc., which operates as Atento. The filing names 3350 SW 148th Avenue, Suite 404, in Miramar and specifies that 91 employees are impacted. Atento states it is providing 60 days of advance notice and that workers will be paid through that period, according to WhatNow.
Official record and timing
The notice appears in the Florida Department of Commerce’s WARN/Rapid Response system, which posts WARN filings and sets local dislocated-worker services in motion. State corporate records list the same Miramar address for the company, confirming the site identified in the filing, according to the Florida Department of Commerce and the Florida Division of Corporations.
About Atento
Founded in 1999, Atento is a multinational provider of customer-experience and business-process outsourcing services that combines human agents with AI tools, consulting and analytics. The company markets customer service, collections, sales and back-office solutions to sectors such as telecommunications, banking and healthcare, according to its corporate materials.
Where this fits in South Florida
The Miramar layoffs land amid a run of WARN filings across South Florida this spring, including a planned shutdown at Amazon’s Homestead TMB8 facility that is expected to eliminate roughly 616 jobs, as reported by Newsweek. Public WARN trackers such as WARNact have also logged a broader uptick in recent notices, with multiple industries posting filings in recent weeks.
Legal implications
Under the federal WARN Act, covered employers are generally required to give 60 days of advance notice before plant closings or mass layoffs. Workers can seek back pay and benefits if those notice rules are not followed. Guidance from the U.S. Department of Labor outlines which employers and events are covered, what must be included in a notice, and the potential remedies for affected employees.
Support for affected workers
Florida’s Rapid Response program coordinates reemployment services for workers named in WARN filings, and local career centers can assist with job searches, training options and benefits counseling. State contact details and current WARN listings are maintained at FloridaJobs.org, the main portal for these Rapid Response resources.
Atento did not give a reason for the layoffs in its public filing. The notice states that affected employees will receive pay and benefits through the 60-day period, according to WhatNow. This story will be updated if the company issues a statement or if additional filings clarify the plan.
