Truist, the Charlotte-based bank, is handing more than $500 million to Infosys to build and operate an offshore global capability center in India, a move that reshapes how the bank handles a big chunk of its back-office and engineering work. Local reporting describes the deal as one of Truist’s largest technology outsourcing arrangements and the biggest GCC-style project Infosys has taken on for a single client.
The award was first reported by Charlotte Business Journal, where staff writer Symone Graham detailed that Truist selected Infosys to build and run the center for more than $500 million. That coverage framed the contract as an extension of a long-running vendor relationship between the two companies and noted that the deal spans multi-year operations in India.
Earlier reporting in India said Truist had floated a tender for a tech hub and that Hyderabad was the likely permanent site, with phased hiring and a staged rollout under review. LiveMint reported in 2025 on the tender and the planned build-operate-transfer structure for a global capability center.
Trade and business outlets summarizing the award say Infosys would manage the site for an initial period before handing operations back to Truist, and some coverage has put potential headcount in the thousands. Estimates in Indian business reports placed likely staffing in the 4,000 to 4,500 range and described a five-year management period under a BOT arrangement, according to StartupTalky.
Truist's Local Play And Tech Strategy
Setting up an offshore GCC fits into Truist’s broader push to modernize technology and scale digital services while still spending on its U.S. branch and advisory network. In August 2025, Truist laid out multi-year investments in digital tools, AI and branch modernization as part of a plan to deepen client relationships and streamline operations, a strategy detailed by Truist Investor Relations.
Jobs, Offshore Work And What To Watch
India has become a heavyweight destination for global capability centers, with industry data cited by LiveMint showing more than 1,760 GCCs nationwide and roughly 355 in Hyderabad alone. That scale helps explain why U.S. financial firms continue shifting some operational roles offshore even as they add digital muscle at home, per LiveMint.
For Charlotte, the Infosys award highlights how the city’s largest financial players are building global technology stacks that mix local hiring with offshore capacity. Local and national reporting suggests the near-term checklist will include final site selection, vendor transition planning and firmed-up hiring timelines as the bank and Infosys move from contract ink to launch.
