What started as routine repair work has turned into a long, frustrating wait for some customers of Motown Automotive Supercenter on Detroit’s west side. Drivers say their vehicles have been sitting for months with little to no visible progress, and a few report that belongings left inside the cars have gone missing. One man says he brought in a van back in February for what he describes as a minor repair and now believes he is out about $1,700 and two flat-screen TVs. Others describe a carousel of promises, missed pickup dates, and ringing phones that no one seems to answer.
Customers' accounts and police confirmation
Edward Keith told reporters he dropped off his van at the shop in February and later discovered that two TVs he left inside were gone. "I'm tired. I want my van. I'm fed up," Keith said. As reported by ClickOnDetroit, the station also reports that the Detroit Police Department has confirmed multiple reports naming Motown Automotive Supercenter as under investigation.
Complaints on consumer sites
The Better Business Bureau lists the business at 14527 Greenfield Rd and shows unresolved complaints along with a B- rating. Business listings such as MapQuest and other review pages include customer posts saying vehicles were kept for weeks or months, a pattern that tracks with what drivers told reporters.
What reporters found at the shop
When a Local 4 crew went to the shop with Keith, a worker at the door told them the owner was not there. Keith disputes that, saying the man at the door was the same person he has been dealing with about his van. Customers told the station they were sometimes called and told their car was ready, only to find it still sitting on the lot when they arrived. The station says attempts to get a comment from the business went unanswered, according to ClickOnDetroit.
Legal options and next steps
Detroit police told reporters they are investigating multiple reports tied to the shop; anyone who believes they are missing property is urged to file a police report and hang on to receipts, photos, and work orders. Consumers can also document the problem with state and industry watchdogs, including filing a complaint with Michigan's consumer protection office and with the Better Business Bureau. See guidance on Michigan.gov and the business's Better Business Bureau profile.
