A Las Vegas couple's routine Medicare paperwork turned into a warning about a suspected medical identity theft operation with complaints stretching far beyond Nevada. Their statements showed thousands of dollars in equipment charges they say they never authorized, while the local doctors listed on the paperwork said they never treated the couple or ordered the supplies.
According to KTNV, Kathy Clowers found a charge of more than $3,700 for wrist braces she did not need or order. Her husband, John, received a nearly identical Medicare summary tied to “American Integrity Medica,” a name connected to a Houston company whose website and Texas business license use the name American Integrity Medical Supply.
The paperwork listed real Las Vegas doctors, but the lead physician at Alpine Healthcare said neither doctor had seen the Clowers or ordered medical equipment for them. The clinic had also received a letter about fraudulent lab orders in 2025, and John said he unexpectedly received a replacement Medicare card in April. “There were several people with the same problem,” Kathy told the station after posting about the charges on Nextdoor.
The complaints do not appear limited to the Las Vegas area. The Better Business Bureau Scam Tracker includes reports from several states involving American Integrity Medical, including beneficiaries who said claims were submitted for urinary supplies or other equipment they never requested.
Medicare Enrollment Revoked As Questions Mount
Medicare told KTNV that American Integrity Medical’s enrollment had been revoked. The station reported that federal rules allow revocation for conduct such as false or misleading information, or misuse and abuse of billing numbers and privileges. The Clowers’ case also highlights a confusing detail for beneficiaries: a claim marked “payable” on a Medicare summary does not necessarily mean money has already been sent, particularly when a provider is under review.
How Las Vegas Beneficiaries Can Check Their Claims
Medicare’s official guidance says beneficiaries should compare statements with their calendars and provider receipts, contact the provider about incorrect charges, and use a secure Medicare.gov account to review processed claims. Medicare will not call or visit beneficiaries at home to sell them something, and people should not give their Medicare card, Medicare number, Social Security card or Social Security number to unauthorized callers.
Suspicious charges can be reported to Medicare at 1-800-633-4227 or through its online fraud-reporting process. The HHS Office of Inspector General also directs people to report suspected medical identity theft, which occurs when personal information is used to submit unauthorized claims to Medicare or another health insurer.
