Last night, a power hit knocked one of the Fort Worth area's joint dispatch centers offline, forcing WEST COMM 911 to reroute its 9-1-1 emergency lines to the Benbrook Police Department. The disruption temporarily shifted dispatch services that normally handle calls for White Settlement, Westworth Village, Sansom Park and Lakeside, while officials leaned on backup plans and alternate phone numbers for non-urgent reports.
According to WEST COMM 911, the dispatch center experienced a power outage and its 9-1-1 lines were diverted to Benbrook while crews worked to fix the problem. In its post, the agency highlighted a non-emergency number for residents in the affected communities and urged people to reserve 9-1-1 for true emergencies and use alternate lines for routine, non-urgent calls during the outage.
There is a power outage affecting the @WESTCOMMTX 911 Dispatch Center. Our 9-1-1 emergency lines have been transferred to the Benbrook Police Department.
— Christopher Cook (@cooktx) July 21, 2026
For non-emergency assistance, please use (817) 205-8644 for @WSPDTX, Lakeside, Sansom Park, and Westworth Village.
We… pic.twitter.com/ZIeh8Z8vKw
Where Calls Were Routed
WEST COMM 911 operates out of the White Settlement Police Department and provides joint dispatch services to White Settlement, Westworth Village, Sansom Park and Lakeside, according to the White Settlement Police Department. That page identifies WEST COMM as the regional dispatch hub for those towns and lists non-emergency phone numbers for the agencies it serves.
The Benbrook Police Department, which lists its station at 1080 Mercedes Street and its main line as 817-249-1610 on the city website, stepped in as the temporary answering point during the outage, West Comm said. While technicians worked to restore normal service, residents were told to lean on non-emergency numbers for routine reports; the Benbrook police page provides the department's contact details.
What To Know About 911 Outages
According to the FCC, covered 9-1-1 service providers must notify affected call centers "as soon as possible, but no later than 30 minutes" after discovering an outage and share any material information that can help lessen the impact. Many jurisdictions already have contingency plans to reroute calls to alternate public safety answering points or agency lines during service disruptions so that emergency access stays available while systems are repaired.
WEST COMM said technicians were working to restore power and regular dispatch operations, and the agency posted updates to its X account as the situation developed. This article will be updated if officials release additional details or confirm that full service has been restored.
