A DoorDash delivery gone wrong ended with a driver pointing a handgun at a customer over a missing $21.19 order at a Dolphin Road construction site in Palm Beach on Monday. Police say the confrontation began after 28-year-old West Palm Beach resident Kevin Lamaude Jackson delivered the order only for the customer to discover a Dragon Burst Iced drink was missing from the bag.
According to CBS12, the customer confronted Jackson about the missing drink, and the two exchanged profanities before things escalated quickly. Jackson allegedly threw the food bag at the customer, then picked up rocks from the construction site and threw them onto the ground near him, the outlet reports. The customer, apparently unfazed, reportedly told Jackson, “Shoot me then!” — and the two also reportedly spat on the ground toward each other before Jackson walked back to his Hyundai.
Gun Pulled, Threats Made, Customer Records It All
That is when the confrontation turned from a shouting match into something far more dangerous. Police say Jackson pulled a dark handgun from the driver's side of his car and reapproached the customer while holding the weapon. Per a criminal probable cause affidavit cited by the station's report, Jackson threatened to shoot the customer and reportedly said, “I'll bust your sh*t.”
The customer began recording the argument on a phone, and that video reportedly captured Jackson pointing the gun and following the customer as he retreated. Authorities say Jackson also attempted to strike the customer with his right hand while still holding the firearm during the confrontation.
License Plates and DoorDash Records Led Police to Suspect
Jackson fled the scene by reversing his car and speeding over the Flagler Memorial Bridge, according to police, putting the Intracoastal Waterway between himself and the scene of the confrontation. The bridge is a major four-lane bascule drawbridge along State Road A1A and serves as the primary vehicular route connecting the Town of Palm Beach to West Palm Beach, according to WGI Engineering. The Palm Beach Police Department stations automated license plate recognition cameras at bridge entry points to the barrier island, a system officers credit with helping generate leads in the vast majority of local apprehensions, per asmag.com.
Police used those license plate readers, along with Florida DHSMV records, to identify Jackson as the suspect. Investigators also requested information from DoorDash under an exigent request — a process the company calls an Emergency Disclosure Request, which allows law enforcement to obtain user, order, and location data during active investigations involving imminent public safety threats without waiting for a court order, according to the DoorDash Help Center. The victim later identified Jackson in a photo lineup, and he was arrested and charged with aggravated assault with a deadly weapon without intent to kill.
Felony Charge Carries Years-Long Exposure
Under Florida Statutes § 784.021, aggravated assault with a deadly weapon without intent to kill is a third-degree felony punishable by up to five years in prison, five years of probation, and a $5,000 fine, according to the Law Office of W.F. “Casey” Ebsary Jr. If Jackson is found to have possessed a firearm during the offense, Florida's 10-20-Life statute under § 775.087 could subject him to a mandatory minimum prison term, including a three-year mandatory minimum tied to firearm possession during an aggravated assault, per the Law Offices of David J. Sobel P.A.
It remains unclear whether DoorDash has formally deactivated Jackson's driver account or whether the handgun was lawfully owned, and his current bond status in Palm Beach County court has not been reported. DoorDash requires prospective drivers to pass third-party background checks through Checkr covering criminal court records and motor vehicle reports, combined with continuous monitoring that flags new arrests or convictions, according to the DoorDash Help Center. Food delivery platforms routinely issue permanent bans to drivers formally charged with violent felonies or brandishing weapons during deliveries, per Fair Credit Attorneys.
Latest in a String of Palm Beach Confrontations
The Dolphin Road incident is not the only recent case of alleged armed confrontation on the barrier island. Earlier this year, Palm Beach police arrested a driver on multiple charges, including aggravated assault with a deadly weapon, following a vehicle pursuit and standoff near Mar-a-Lago that closed South Ocean Boulevard for hours. Delivery-related disputes escalating into violence have also surfaced elsewhere in Florida and beyond in 2026, with several felony assault arrests nationwide tied to confrontations between delivery drivers and customers.
