A technology issue disrupted paycheck deposits for Novant Health employees in Charlotte this week, leaving workers uncertain about when their money would hit their bank accounts. The health system says the problem affected the timing of when deposits reached employees' financial institutions after it switched to a new payroll vendor last month. Novant Health says payroll has since been completed and funds have been sent out, with deposits expected to land Friday.
The issue surfaced as employees grew anxious about missing pay, with several contacting WBTV to ask whether their paychecks would arrive at all. According to the station, Novant Health said the technology issue affected when deposits reached employees' financial institutions after the health system transitioned to a new payroll vendor in October. A company spokesperson said in a statement, “We sincerely apologize for the frustration and concern this delay has caused.”
Novant Says Funds Are Moving, Fees Will Be Covered
Novant Health told the station it has completed payroll and sent the funds to financial institutions for deposit into employee accounts, with deposits expected on Friday. The health system said it is taking immediate steps to support affected team members, including reimbursing overdraft, late, or returned-payment fees that resulted from the delay. No further detail on how employees should request that reimbursement was included in the station's report.
Word of the delay also spread beyond Charlotte. WWAYTV3 reported it had received accounts from local Novant Health workers who said their paychecks had not arrived on time, suggesting the disruption was felt by employees checking in with multiple outlets as the week went on.
A Familiar Complaint From an Earlier Payroll Switch
This is not the first time a Novant Health payroll transition has drawn employee complaints. In a 2024 report from the same station, a Novant Presbyterian Medical Center employee said she noticed hundreds of dollars missing from two of her paychecks after the hospital switched payroll systems. She told WBTV that roughly $700 went missing from one paycheck and took more than two months to show up, while a more recent paycheck came up short by more than $800. At the time, a Novant spokeswoman said employee feedback was shaping real-time adjustments to the new payroll software.
What North Carolina Law Says About Payday
North Carolina law requires employers to pay employees all wages and tips accruing to them on the regular payday, according to the North Carolina General Assembly. Workers who believe their pay has been mishandled can turn to the state for help, though the North Carolina Department of Labor notes that a formal complaint must be filed before its Wage and Hour Bureau will assist with a dispute.
For now, Novant Health employees are left watching their bank accounts for Friday's deposits while the health system works through the fallout of its vendor transition. The company has acknowledged the frustration directly, but the exact scope of how many employees were affected, or precisely what caused the technology issue, has not been detailed publicly.
