Residents at Pinnacle Point Wellness and Rehabilitation in Riverside, Missouri say they have gone several days without running water, and some have been told not to use it at all because of a possible bacteria and infection risk. The skilled nursing facility sits at 4700 NW Cliffview Drive, and residents say they have been left showering out of jugs and relying on handed-out supplies while they wait for answers.
Residents of the facility have lived without running water for several days, according to FOX4, which reported that some residents said staff had told them they could not use the water because of possible bacteria and risk of infection. One of those residents, 67-year-old Leonard Strickland, did not mince words about the conditions. “We can’t take showers, we can’t drink the water,” he told the station.
City Says Its Own Water Lines Are Fine
The City of Riverside has pushed back on any suggestion of a broader water problem, saying there is nothing wrong with any of its water lines and that the issue is limited to residents of that one facility, the station’s report notes. The city also said both police and fire were called out to Pinnacle Point Wellness and Rehabilitation, though it did not say what the responders found or did. The city does not operate its own utilities and lists Missouri-American Water as a provider of water service to Riverside, according to the City of Riverside.
Residents told the outlet they are being provided gallons of water and sterile wipes for now while they wait to find out when they will be able to use the water again. Per the same account, the Missouri Department of Health and Senior Services was on site at the facility over the weekend, but the agency did not respond to multiple calls and emails from the station Monday.
A Facility With a Mixed Record
Pinnacle Point is a CMS-certified skilled nursing facility, according to a facility profile from POCDesk, which lists 45 cited deficiencies across five surveys in records spanning November 2023 through April 2025. A separate facility-ratings page from Brown & Crouppen reports a different total of 40 deficiencies for the facility, without specifying the same reporting period — a discrepancy the available records do not explain. That same Brown & Crouppen page notes the facility’s deficiency count is lower than some others in the state, pointing to 107 total deficiencies at Liberty Health and Wellness and 59 at Levering Regional Health Care Center.
POCDesk’s enforcement records also show three penalty actions tied to the facility, most recently dated April 2024, with monetary fines in those records totaling $52,878. Brown & Crouppen separately reports a nurse turnover rate of 83.6% at the facility, compared with a Missouri state average of 57.8%, though the measurement period for that figure is not specified.
For now, the central questions for residents remain unanswered. What caused the water problem, and when running water might be fully restored, have not been addressed on the record by the facility, the city, or the state health department.
