A San Antonio couple's dream of owning a new vehicle spiraled into a months-long ordeal, culminating in a consumer rescue by KENS 5 after the "buy here-pay here" dealership, Texas Auto Save, provided them with a defective truck and poor customer service. George and Yvonne Rodriguez, both hardworking individuals, found themselves in a bind needing a vehicle despite credit scores that barred them from traditional dealership options. They found what they thought was a solution in a 2013 Dodge Ram priced at $18,000, financed by the dealership located on Tezel Road.
During the test drive, Yvonne noticed the “check engine” light was on, alongside other minor issues. The salesman assured the couple that the problems would be fixed – a promise noted on the sales invoice. However, their troubles began almost immediately as the truck started running hot on their way home. Despite numerous calls to the dealership and an array of excuses provided – first blaming the alternator, then the radiator, and later the instrument cluster – the problems persisted. The dealership's management, according to Yvonne Rodriguez’s statement to KENS 5, eventually began ignoring their calls.
Frustrated with the unending cycle of broken promises and futile repairs, the Rodriguezes sought a refund, which the dealership initially refused to provide. It wasn't until the involvement of KENS 5’s investigative team that the couple saw a sliver of hope. The news team's visit and subsequent conversation with the General Manager Mohammed Muhsin led to promises of proving the truck's repairs with receipts and the offer of a newly rebuilt motor. However, the Rodriguezes' trust was irrecoverably broken.
"I told Mo, they no longer trusted the dealership and no longer wanted the truck, they just wanted their money back," recounted the KENS 5 reporter. Mo hesitated, but later agreed to a full refund if the loaner car was returned, a commitment he conveyed on the same day. The Rodriguez family was finally able to close this painful chapter and retrieve their hard-earned money, a resolution reached through determined media intervention.
