The City of Cambridge has kicked off a new Digital Navigator Pilot Program, aimed at helping residents navigate the complexities of the digital world. This initiative, funded through the Mass Broadband Institute and the American Rescue Plan Act, is a joint effort with contributions from the Cambridge Information Technology Department, Cambridge Public Library, and Cambridge Public School Department, alongside community organizations such as Just A Start and Cambridge Community Television (CCTV).
In the wake of the pandemic, the stark digital divide became apparent, with nearly 40% of low-income Cambridge residents struggling to use the internet for basic needs like banking, medical support, or grocery shopping, the City's research found. The new program seeks to deploy Digital Navigators in community spaces, a strategy that's been successful elsewhere, and now Cambridge hopes to reproduce those results. Residents can expect hands-on support with signing up for low-cost internet providers and troubleshooting tech issues, while also getting assistance with obtaining the necessary hardware like free or low-cost computers and hot spots.
A coordinator employed by CCTV will play a critical role in this framework, serving residents by ensuring digital navigators across varying partner agencies work in unison. This aligns with the broader aim of building community skills and consistently supporting residents' technological needs. Regular meetings will see digital navigators come together to swap success stories and discuss complex cases, while also tracking progress through meticulously collected data, in line with the Digital Navigator coalition supported by the Mass Broadband Institute.
"The Digital Navigator Pilot Program represents a significant step forward in bridging the digital divide and ensuring that all residents have equitable access in an increasingly online world," Cambridge City Manager Yi-An Huang said, a sentiment echoed by Gerry Zipser, Director of Housing at Just A Start, who emphasized the importance of bringing these services directly to the residents. Jessica Smyser, the Executive Director at CCTV, also highlighted the program's ability to extend the reach of their Foundational Technology program, calling it crucial for tech support and training in Cambridge, according to the City of Campbridge.
To mark the occasion, a grant celebration and networking event is slated for Wednesday at the La Colaborativa – Chelsea Survival Center. Interested participants can secure their attendance online through Eventbrite.
