In a move aimed at easing the burden for those recovering from car theft and lower-income Portland residents, the Portland Bureau of Transportation (PBOT) has rolled out a new hardship fund. This pot of financial aid will assist qualified individuals with the fees associated with retrieving their towed and impounded vehicles, the hurdles of which can often stand tall for the economically vulnerable.

According to the PBOT announcement, those hoping to tap into the fund are required to apply within a narrow window of just five business days following their vehicle's tow, without them already having retrieved the vehicle. A flat $5 surcharge on all city tows is the source feeding this hardship fund. The PBOT vows to cover up to $300 in fees for successful applicants, paid directly to the towing outfit on the owner's behalf.

Documentation and details outlining the nitty-gritty of how to apply can be found on the PBOT's website, including the necessary forms and instructions for requesting aid. This initiative lays its roots in the understanding that for many, the loss and subsequent retrieval of a vehicle can be a financial shockwave difficult to absorb.

Once the bureau receives an application, they will review and issue a decision, normally within three business days — though exceptional cases may see this period extended. If given the green light, PBOT will send a voucher to the towing company through Auto Return, and notify the vehicle's owner by email. After approval, vehicles can generally be collected within an hour, sparing citizens from longer bouts of disruption.