An investigation into the Holly Springs Utility Department (HSUD), under scrutiny for its electric service, has been instigated, with the Mississippi Public Service Commission greenlighting Silverpoint Consulting, LLC to take the lead. As reported by Action News 5, the inquiry will scrutinize several aspects, including HSUD’s service reliability and its approach to customer service, with specifics such as bill collection, bill accuracy, and customer support.

The investigation, confirmed by Commissioner Chris Brown, comes in response to numerous issues that have affected residents across Holly Springs over the years, Silverpoint Consulting is now tasked with conducting a thorough audit into the workings of the utility department, this includes looking into both the operational aspects and customer-facing services, as Brown detailed in a release saying "The Commission is committed to ensuring that HSUD customers receive safe and reliable electric service," a sentiment echoed in the commission's public statements and a cornerstone of the impending investigation, according to a FOX13 Memphis article.

Emphasis has also been placed on encouraging HSUD customers to take an active role in the investigative process, with Commissioner Chris Brown’s office opening lines for direct communication. Customers seeking to express their concerns or learn more are urged to call 800-356-6428 or 800-637-7722, as detailed by Darkhorse Press Now.