The Oklahoma Long-Term Care Ombudsman Program, which has been tasked with investigating and resolving complaints within long-term care facilities, is experiencing a significant change in its organizational structure. As of today, the program has been officially integrated into the jurisdiction of the Office of the Attorney General. This transition, following the passage of Senate Bill 1709 earlier this year, is designed to enhance the efficacy of advocacy for Oklahoma's aging residents in nursing homes and assisted living centers.
"By integrating this vital program into our office, we will enhance our ability to investigate complaints, advocate for residents' rights and ensure the highest standards of care in our nursing homes and assisted living facilities," told Attorney General Gentner Drummond, in a news release. The move is seen as a step toward providing additional resources and oversight, for the protection of the state’s older citizens, within these facilities. The enactment of this initiative is in response to a mandate originating from the federal Older Americans Act, which requires every state to maintain such a program.
The Oklahoma Long-Term Care Ombudsman Program has several key functions. It does not only resolve complaints made by, or on behalf of the residents of long-term care facilities but also educates both consumers and care providers on best practice and residents' rights. Besides advocacy work, the program promotes community engagement through volunteer opportunities and keeps the public informed on various legislative and policy issues directly affecting the long-term care environment.
With the Attorney General's Office now in charge, William Whited, Oklahoma’s Long-Term Care Ombudsman, indicated a positive outlook on the collaboration. "We look forward to working with the Attorney General's team to protect the rights and improve care in Oklahoma’s long-term care facilities," he stated in the official announcement. Complementing the work of the program's paid staff, the system relies on local volunteers dedicated to enriching the lives of elders in institutional care. These individuals play a crucial role in driving forward the program's objectives. To become a volunteer or to learn more, interested parties can call 800-211-2116.
